The First Step in Delivering High Service Quality Is

question 21

Multiple Choice

The first step in delivering high service quality is:

• A) Hiring the right people
• B) Understanding customer requirements
• C) Innovation
• D) A service blueprint
• E) Employee training

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Definitions:

Lack Emotion

Describes a state or condition where an individual experiences a diminished capacity to feel emotions, often referred to as emotional numbness.

Decks Of Cards

A set of typically 52 cards used in various games, each card having a specific rank and suit.

Win Or Lose

An outcome scenario in any competition or situation where there are definitive positive (win) or negative (lose) results.

Hedonic Treadmill

The observed tendency of humans to quickly return to a relatively stable level of happiness despite major positive or negative events or life changes.