An Importance/performance Matrix Is Used To

question 41

Multiple Choice

An importance/performance matrix is used to:

• A) Translate customer expectations into behaviors and actions for each service
• B) Track measures against standards
• C) Select behaviors and actions for standards
• D) Establish measures and target levels for standards
• E) Identify existing or desired service encounter sequences

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Definitions:

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An acidic liquid produced through the fermentation of ethanol by acetic acid bacteria, used in cooking for its flavoring and preservative qualities.

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A laboratory process used to separate solids from liquids or gases using a barrier or filter.