A Retail Store Manager Instructed Two New Sales Associates to Greet

question 13

Multiple Choice

A retail store manager instructed two new sales associates to greet customers quickly when they enter the store.On the first day the sales associates are working on the selling floor,one sales associate greets customers immediately after they enter the store,while the other associate greets customers after they have looked around for a minute or two.Which of the following risks incurred by describing services in words alone has led to the sales associates greeting customers at different time intervals?

• A) Overcautious
• B) Ostentation
• C) Objectivity
• D) Biased interpretation
• E) Transformation

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Definitions:

Direct Labor

The wages or salaries paid to employees who are directly involved in the production of goods or services.

Factory Employees

Workers employed in industrial production, typically involving manual labor or operation of machinery in a factory setting.

Raw Materials

Basic inputs and resources used in the manufacturing process to produce finished goods.

Cotter Pins

A pin or fastener used to secure two components together, preventing motion or separation after installation.