A Company That Was Involved in Event Planning Noted How

question 10

Multiple Choice

A company that was involved in event planning noted how many couples had a wedding catastrophe of some kind. As a result, it abandoned event planning and began offering wedding insurance to protect couples from financial losses due to weather emergencies, stolen wedding rings, damaged wedding dresses, etc. In terms of the service blueprint, the insurance underwriting company that makes it possible for them to offer the insurance cheaply is part of which section of the service blueprint?

• A) Customer actions
• B) Onstage contact employee actions
• C) Backstage contact employee actions
• D) Support processes
• E) Audience actions

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Definitions:

Mercury Thermometer

A traditional device used to measure temperature that contains mercury inside a glass tube, which expands or contracts with temperature changes.

Hazardous Material

Substances that pose a risk to health, safety, property, or the environment due to their chemical, physical, or biological characteristics.

Ventilate

The process of supplying fresh air to a space or removing stale air from it, to ensure a healthy breathing environment.

Equipment Malfunction

Refers to the failure of a piece of equipment to operate as expected, which can occur due to various reasons such as wear and tear, manufacturing defects, or improper use.