In Addition to Compensation,customers Expect _____

question 61

Multiple Choice

In addition to compensation,customers expect _____.In other words,they expect fairness in terms of policies,rules and timeliness of complaint process.

• A) Functional equity
• B) Procedural fairness
• C) Interactional fairness
• D) Service equity
• E) Outcome fairness

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Definitions:

Buoyancy

The force that causes objects to float in a fluid by displacing a volume of fluid whose weight equals the object's weight.

Adaptation

The process by which organisms become better suited to their environment through genetic changes over generations.

Gravity

The natural force of attraction exerted by a celestial body, such as Earth, upon objects, drawing them toward its center.

Animal Movement

The various motions accomplished by animals as a result of muscle contraction.