What Are Poka-Yokes

question 23

Multiple Choice

What are poka-yokes?

• A) Customers who have a propensity to complain
• B) Automatic warnings or controls to ensure mistakes don't happen
• C) Service failures
• D) Common sources of complaints
• E) Methods for tracking complaints

---

Definitions:

C fibres

Slow-conducting nerve fibers involved in transmitting thermal, mechanical, and chemical pain stimuli to the central nervous system.

Periaqueductal Fibres

These are neural pathways located in the periaqueductal gray matter of the brainstem, critical in modulating pain and defensive behavior.

Perceptual Experiences

Involve the interpretation and awareness of sensory information, allowing us to understand our environment through the senses.

Subjective

Refers to personal perspectives, feelings, or opinions entering the decision-making process, as opposed to objective, which is fact-based and uninfluenced by personal feelings.