The Empowerment of Employees Makes Which of the Following Service

question 68

Multiple Choice

The empowerment of employees makes which of the following service recovery strategies easier to implement?

• A) Make the service fail safe
• B) Learn from lost customers
• C) Treat customers fairly
• D) Encourage and track complaints
• E) Act quickly

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Definitions:

Inner Mitochondrial Membrane

The membrane inside mitochondria that is the site of the electron transport chain and ATP (adenosine triphosphate) production.

Electron Transport Chain

A series of complexes that transfer electrons from electron donors to electron acceptors via redox reactions, coupled with the transfer of protons across a membrane to generate ATP.

ATP Formation

The biochemical process by which cells generate adenosine triphosphate (ATP), a molecule that stores and transfers energy within cells.

Acetate

A salt or ester of acetic acid, often used as a solvent or in making synthetic fibers or plastics.