Kate Recently Learned to Play Golf

question 48

Short Answer

Kate recently learned to play golf. Last week, she decided to try a new golf course. She signed in to play and was given the keys to an electric golf cart without any instructions on how to operate it. After she drove the cart into a lake, she swore never to play golf again. According to Kate, "There was just too many things you had to know before you could become a real golfer". Two months later, the golf course manager called Kate and asked why she had not returned to play another game. Which service recovery strategy is being used in this example?
A. Make the service fail safe
B. Learn from lost customers
C. Treat customers proactively
D. Use procedural fairness
E. Learn from lost customers

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Definitions:

Impaired Blood Glucose Levels

A condition where there are deviations from the normal range of blood sugar levels, either too high (hyperglycemia) or too low (hypoglycemia).

Prednisone

A synthetic corticosteroid medication used to suppress the immune system and reduce inflammation in conditions like asthma, arthritis, and certain autoimmune diseases.

Hyperglycemic

A condition characterized by an abnormally high level of glucose in the blood, often associated with diabetes.

Corticosteroids

A class of steroid hormones that are used in medicine to treat inflammation and other diseases by mimicking the effects of hormones produced by the adrenal glands.