In Which Evolutionary Stage of Customer Relationships Is Customer Retention

question 50

Multiple Choice

In which evolutionary stage of customer relationships is customer retention fostered by a service provider consistently provides customers with quality goods and services as well as good value over time?

• A) Friendship
• B) Affiliation
• C) Acquaintanceship
• D) Allies
• E) Partnership

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Definitions:

Evaluative

Relating to or involving the assessment or judgment of the quality, importance, or value of something.

Undescriptive

Lacking in detail or adequate descriptions that fully convey characteristics or specifics.

General

A term referring broadly to an overall category or consideration, not specifically detailed or limited to a particular instance.

Structural Mapping

A technique used in various fields to illustrate or identify the relationships between different concepts or objects.