The _____ of a Customer Is the Increased Value or Profit

question 46

Multiple Choice

The _____ of a customer is the increased value or profit that accrues for each additional customer who remains loyal to a company rather than defecting to the competition.

• A) Lifetime value
• B) Attractiveness index
• C) Profit performance quotient
• D) Relationship benefit
• E) Loyalty factor

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Definitions:

Intellectual Disability

A term used to describe a significant limitation in intellectual functioning and adaptive behavior, affecting learning and daily living skills.

Autism Spectrum Disorder

A developmental disorder characterized by difficulties in social interaction and communication, along with restricted and repetitive patterns of behavior and interest.

Consistent Results

Outcomes that are reliably reproducible under the same conditions, demonstrating reliability in scientific experiments or data collection.

Predictive Validity

The extent to which a score on a scale or test predicts future performance on a related task.