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A Hotel Porter Overhears a Guest Crying Because She Left

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A hotel porter overhears a guest crying because she left a pair of newly purchased shoes at the counter of a retail store some blocks away.The porter volunteers to pick up and deliver the guest's new shoes in time for her to wear them to the banquet at 7 p.m.The porter is trying to make the service encounter memorable.This type of action is in response to what service theme?


Definitions:

Polymer

A large molecule composed of repeating structural units, typically connected by covalent chemical bonds, found in many materials and biological systems.

Vascular Plants

Plants that have specialized tissues (xylem and phloem) for transporting water, nutrients, and sugars throughout the organism.

Angiosperms

The traditional name for flowering plants, a very large (more than 300,000 species), diverse phylum of plants that form flowers for sexual reproduction and produce seeds enclosed in fruits; include monocots and eudicots.

Gymnosperms

Gymnosperms are a group of seed-producing plants that includes conifers, cycads, Ginkgo, and gnetophytes, distinguished from flowering plants by having naked seeds.

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