What Two Factors Influencing Customers' Desired and Predicted Expectations Can

question 61

Essay

What two factors influencing customers' desired and predicted expectations can the service provider control?

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Definitions:

Sensation

The method through which our sensory receptors and nervous system accept and depict energy from stimuli in our environment.

Perception

The process of organizing and interpreting sensory information, enabling us to recognize meaningful objects and events.

Stimulus Energies

Forms of energy, such as light or sound, that are registered by our sensory organs.

Neural Impulses

Electrical signals that travel along the neurons, facilitating communication within the nervous system.