Using the Drama Metaphor, Which of the Following Is Considered

question 70

Multiple Choice

Using the drama metaphor, which of the following is considered an element of the physical setting at a hair salon?

• A) The specialized training of the employees
• B) How equipment is stored and maintained
• C) How a customer is greeted when he or she walks in the front door
• D) Whether a customer can expect the same treatment each visit
• E) None of the above

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Definitions:

Fragmented

Broken into parts or pieces; often refers to systems, processes, or organizations that lack cohesion or unity.

Routine Tasks

Standardized and repetitive activities or tasks that are usually performed according to a set process or schedule.

Capturing Characteristics

The process of identifying and documenting the distinct features or qualities of a subject.

Design of Jobs

The structuring of tasks, responsibilities, and processes within a job to optimize productivity and employee satisfaction.