To Close the Customer Gap, the Gaps Model of Service

question 56

Multiple Choice

To close the customer gap, the gaps model of service quality suggests the _____ gaps need to be closed.

• A) Services marketing
• B) Service dimensions
• C) 4 Ps
• D) Provider
• E) Value

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Definitions:

Infection

The invasion and multiplication of microorganisms such as bacteria, viruses, and parasites that are not normally present within the body.

Synovial Membrane

A connective tissue that lines the inner surface of capsules of synovial joints and tendon sheaths, producing a fluid for lubrication.

Serous Membrane

A thin layer of tissue that lines certain internal cavities of the body, producing a serous fluid to lubricate these cavities.

Mucous Membrane

A layer of cells known for producing mucus, found lining various cavities in the body that are exposed to the external environment.