Which of the Following Factors Is NOT a Factor Leading

question 14

Multiple Choice

Which of the following factors is NOT a factor leading to provider gap 1?

• A) Inadequate marketing research orientation
• B) Over-promising
• C) Lack of upward communication
• D) Insufficient relationship focus
• E) Inadequate service recovery

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Definitions:

Nonborrowed Source

A term referring to funds or resources that are not obtained through borrowing.

Franchise Fee

The one-time payment made to become a franchisee.

Venture Capitalist

An investor who provides capital to startup companies and small businesses with perceived long-term growth potential in exchange for equity.

One-Time Payment

A single transaction or payment made to settle a debt or purchase a product or service, without requiring recurring payments.