The 25th Hour Inc

question 35

Multiple Choice

The 25th Hour Inc.is a business that runs errands for people.Its employees have been called in to care for a toddler when her mother went into labor,to buying groceries for a mother who wanted to attend her child' soccer game,and to decorate for parties.If any customer is not completely happy with the service The 25th Hour provides,its employees are told to immediately refund the customer's money (less any expenses) as soon as the complaint is made known.This sort of service recovery policy helps to narrow provider _____ of the gaps model of service quality.

• A) Gap 1
• B) Gap 2
• C) Gap 3
• D) Gap 4

---

Definitions:

Term of Appointment

The specified duration for which an individual is appointed to a position, role, or office.

Lifetime

The duration or extent of a person's life or the existence period of an object, product, or agreement.

Senate

A legislative assembly in some countries, often part of a bicameral system, tasked with making and passing laws.

Presidential Election

A formal decision-making process by which a country's citizens choose an individual to hold the office of President.