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Jiffy Lube, a franchiser of 10-minute oft and lubrication services, has been plagued by a lack of consistency across franchise outlets. The lack of consistency has resulted from Jiffy Lube's failure to require franchisees to adhere to common service standards as it rapidly expanded its franchise business across the U.S. Jiffy Lube's failure to require franchisees to adhere to common service standards has led to provider _____ of the gaps model of service quality.
Important Characteristics
Essential or significant attributes, qualities, or properties that define or distinguish a person, object, or concept.
Peer Review Process
A critical evaluation by experts in the field of a scholar's research or findings before it is published in an academic journal, ensuring its validity, significance, and originality.
Checks and Balances
A system in government where separate branches are empowered to prevent actions by other branches and are induced to share power.
Competition
A situation in which individuals or groups strive against each other to achieve a goal that cannot be shared.
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