Marriott Had an Advertising Campaign with the Following Theme: "You

question 47

Multiple Choice

Marriott had an advertising campaign with the following theme: "You can't be late for business appointments and neither can we.At Marriott,if your breakfast doesn't show up on time,it won't show up on your bill.That's because we take our business just as seriously as you take yours.And our business is service.The commitment is what makes Marriott the business traveler's first choice".If a business traveler,who saw this advertisement,stayed at a Marriott hotel and did not receive breakfast on time and was charged for that breakfast,Provider _____ of the gaps model of service quality would have occurred.

• A) Gap 1
• B) Gap 2
• C) Gap 3
• D) Gap 4

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Definitions:

Management

is the process of planning, organizing, leading, and controlling resources to achieve organizational goals effectively and efficiently.

Leadership

The act of guiding or directing a group towards achieving a set goal by influencing or inspiring others.

Purpose

The reason for which something is done or created or for which something exists.

Ideas and Deeds

The concepts, thoughts, or plans that are formed in the mind as well as the actions taken based on those ideas.