American Airlines Pilots and Crews Are Trained to Inform Customers

question 50

Multiple Choice

American Airlines pilots and crews are trained to inform customers immediately when flight delays occur and to keep customers advised at regular intervals about the changes in a flight's schedule.By keeping customers informed during a flight,American Airlines is closing provider _____ of the gaps model of service quality.

• A) Gap 1
• B) Gap 2
• C) Gap 3
• D) Gap 4

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Definitions:

Spontaneous Language Development

The natural way in which children acquire language without formal instruction.

Cerebral Cortex

The wrinkled surface area (gray matter) of the cerebrum.

American Sign Language

A complete, natural language that serves as the predominant sign language of Deaf communities in the United States and most of Anglophone Canada.

Nativist Theory

The perspective that certain skills or abilities are innate and hardwired into the brain at birth.