A Service Provider Is Studying Other Services to See How

question 26

Short Answer

A service provider is studying other services to see how they achieve and maintain service quality. The service provider has looked at nurses, concierges, massage therapists and department store customer service representatives. With which element of the services marketing mix is the service provider concerned?

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Definitions:

Temporary Account

An account used to track transactions for a single accounting period, closed at the end and its balances are transferred to permanent accounts.

Withdrawals

Amounts of money taken out from a business by its owner(s) for personal use.

Capital

Capital refers to financial assets or resources that businesses use to fund their operations and invest in their growth, such as cash, machinery, and buildings.

Withdrawals

The act of taking out cash or other assets from a business by the owner for their personal use.