Which of the Following Is a Marketing Implication That Results

question 39

Multiple Choice

Which of the following is a marketing implication that results from the perishability of services?

• A) Service quality depends on many uncontrollable factors
• B) Employees affect the service outcome
• C) Synchronizing supply and demand is difficult
• D) Customers participate and affect the service outcome
• E) Service delivery and customer satisfaction depend on employee actions

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Definitions:

Lifespan

The maximum duration of life of a species or the period from an individual's birth until death.

Young Adulthood

A life stage typically ranging from the late teens through the twenties, characterized by exploration, independence, and the establishment of personal and professional relationships.

Reflective Judgment

Mature type of reasoning that synthesizes contradictions among perspectives.

Autonomous

Having the capacity for self-governance or the ability to make decisions independently.