How Are Customers and Employees Responding to the Proliferation of Technology-Based

question 15

Essay

How are customers and employees responding to the proliferation of technology-based services?

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Definitions:

Cost Advantage

The benefit or upper hand a business gains when it can provide a product or service at a lower price than its competitors, often through efficiencies, economies of scale, or lower input costs.

Fixed Cost

A business expense that remains constant regardless of the level of production or business activity, such as rent or salaries.

Variable Cost

Costs that change in proportion to the level of activity or volume of goods produced.

Volume of Business

The total amount of trade or transactions conducted by a company over a specified period, often measured in sales or units sold.