Which of the Following Includes the Tangible and Intangible Features

question 74

Multiple Choice

Which of the following includes the tangible and intangible features that characterize a service?

• A) Process selection
• B) Service process design
• C) Product life cycle
• D) Benefits
• E) Service value package

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Definitions:

Disinfected Supplies

Items that have been treated with chemical agents to destroy harmful microorganisms.

Disinfection Unit

Equipment or facility used for the process of eliminating or reducing harmful microorganisms from surfaces to prevent the spread of infections.

Sterile Tongs

Tongs that have been made free from all living microorganisms and are used in medical procedures to handle sterile items.

Ultrasonic Cleaner

A cleaning device that uses ultrasound waves and a cleaning solution to clean delicate items such as jewelry, lenses, and other precision instruments.