Quality Is Defined by the American Society for Quality Control

question 11

Multiple Choice

Quality is defined by the American Society for Quality Control as

• A) the characteristics of a product or service that affect its ability to satisfy the needs of customers.
• B) a series of activities designed to create excellence in a product or service.
• C) a special rank designated for manufactured products that have less than one defect per hundred.
• D) any output that meets the specific standards of a society.

Identifying effective strategies for modifying behavior using operant conditioning.

Recognizing the significance of discriminative stimuli in operant conditioning.

Describing the process and effects of shaping in learning new behaviors.

Understanding the role of primary and conditioned reinforcers.