The Ultimate Judge of Product Quality Is

question 23

Multiple Choice

The ultimate judge of product quality is

• A) the customer.
• B) W. Edwards Deming.
• C) the owner of the business.
• D) the American Society for Quality Control.

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Definitions:

Zimbardo

Philip Zimbardo, a psychologist known for his research on social psychology, including the Stanford prison experiment.

Milgram

Refers to Stanley Milgram, a psychologist known for his research on obedience, demonstrating how people are willing to follow authority figures' orders even to the point of harming others.

Mental Processes

The internal, covert activities that occur in the mind, such as thinking, remembering, and reasoning.

Scientific Study

The systematic pursuit of knowledge involving the observation, identification, description, experimental investigation, and theoretical explanation of phenomena.