After Attending a Total Quality Management (TQM) Seminar, a Small

question 67

Multiple Choice

After attending a total quality management (TQM) seminar, a small business owner decides that her firm has a good customer focus and adequate tools and techniques. To be assured of a really strong quality program, however, she knows that she must now establish the proper

• A) statistical quality control.
• B) benchmarking.
• C) marketing research.
• D) organizational culture.

---

Definitions:

Concentration Ratio

A measure used in economics to assess the extent of market concentration by calculating the market share of the largest firms within an industry.

Automobile Imports

Cars and other vehicles brought into a country from abroad for sale, reflecting the trade and economic relations between countries.

Japanese Transplants

Foreign-owned manufacturing plants operated by Japanese companies in another country, typically for automotive production.

Concentration Ratio

A measure used to determine the market share of the largest firms in the industry, showcasing the extent of market control.