A Manager of a Small Plumbing Company Is Thinking About

question 5

Multiple Choice

A manager of a small plumbing company is thinking about installing a total quality management (TQM) program. If TQM is installed, the manager should be aware that

• A) costs cannot be allowed to limit quality goals.
• B) quality must become a very important goal of the business.
• C) ISO 9000 will be the controlling criterion.
• D) reengineering is the most direct route to effective TQM.

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Definitions:

Real World

refers to the actual, physical world and everyday life, as opposed to virtual, imagined, or theoretical scenarios.

Collectivist Culture

A societal framework that emphasizes the importance of the community, group cohesion, and interdependence over individualism.

Collective Unconscious

A concept in psychology proposed by Carl Jung, referring to the part of the unconscious mind that is shared among beings of the same species containing memories and patterns of thought inherited from ancestors.

Carl Jung

A Swiss psychiatrist and psychoanalyst who founded analytical psychology, emphasizing the role of individual psyche and the importance of personal growth and exploration.