After Attending a Total Quality Management (TQM) Seminar, a Small

question 67

Multiple Choice

After attending a total quality management (TQM) seminar, a small business owner decides that her firm has a good customer focus and adequate tools and techniques. To be assured of a really strong quality program, however, she knows that she must now establish the proper

• A) statistical quality control.
• B) benchmarking.
• C) marketing research.
• D) organizational culture.

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Definitions:

Future Presidents

Individuals who will hold or are destined to hold the office of the President at a later time.

Protective Tariff

A tax imposed on imports to protect domestic industries from foreign competition by making imported goods more expensive.

Democrats

Members or supporters of the Democratic Party, one of the two major contemporary political parties in the United States, traditionally associated with progressive policies.

Gilded Age

denotes a period in late 19th-century America, characterized by rapid economic growth, industrialization, and ostentatious displays of wealth, alongside widespread social and political corruption.