A Printing Shop Owner Believes That His Business Is Running

question 64

Multiple Choice

A printing shop owner believes that his business is running rather haphazardly and wants to get it under control. The first step he should take is to

• A) increase inspection.
• B) set standards.
• C) take corrective action.
• D) draw up a strategic plan.

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Definitions:

Nondefensive Communication

A style of communicating characterized by openness, honesty, and a lack of defensiveness, meant to foster understanding and problem-solving.

Civility

Communication and behavior that respect the integrity and dignity of the individual.

Workplace Incivility

Low-intensity deviant behavior with ambiguous intent to harm the target, manifesting in rudeness and discourtesy in the workplace.

Dominant Defensiveness

A behavioral response in conflict situations where an individual focuses on defending their position or interests strongly, often disregarding those of others.