You Make the Call-Situation 2

question 67

Essay

You Make the Call-Situation 2
Tom Anderson started his records storage business in the New York metropolitan area in 1991. His differentiation strategy was to offer competitive prices while providing state-of-the-art technology, easy access to his warehouse, and, of course, great service.
After opening the business, Anderson learned that most potential customers had already signed long-term storage contracts with competitors. These contracts included a removal fee for each box permanently removed from the storage company's warehouse, making it difficult for customers to consider switching.
Anderson believes that the survival of his company hinges on his view of what the essence of his business is. In other words, is he operating a storage company or a real estate business? He is convinced that he must answer this question before making any decision regarding pricing strategy.

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Definitions:

Socialization Perspectives

Theories and viewpoints on how individuals learn to become functioning members of society through internalizing norms, values, and roles.

Outcome

The result or effect of an action, decision, or situation.

Ability to Walk

The physical capability and motor function required for an individual to move about on foot, often considered a basic motor skill.

Instrumental Conditioning

A learning process through which the strength of a behavior is modified by reinforcement or punishment.