Which Statement(s) Is (Are) Correct When Contrasting the Ability of Small

question 14

Multiple Choice

Which statement(s) is (are) correct when contrasting the ability of small and large businesses to handle customer complaints?

• A) Small businesses can potentially solve customer problems faster because a small firm is able to deal with problems as they arise.
• B) Large businesses typically have a more direct interaction with customers
• C) Large businesses have more customer service representatives which will result in better customer service.
• D) Small businesses can take longer to handle customer issues because of fear of loosing money.

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Definitions:

Marital dissatisfaction

Feelings of unhappiness and discontent with one's marriage, which can stem from various factors including lack of communication, emotional disconnection, or unresolved conflicts.

Mother-stepfather family

A family structure consisting of a biological mother, her children, and a stepfather, formed after the mother enters a new marital or cohabiting relationship.

Complex stepfamily

A family structure that includes children from previous relationships of both partners, as well as any children they may have together.

Complex stepfamily

A family structure formed when parents remarry or cohabit with new partners, bringing together children from previous relationships, and potentially having new children, creating complex relationships.