Economic Benefits Associated with Maintaining Relationships with Current Customers Include

question 59

Multiple Choice

Economic benefits associated with maintaining relationships with current customers include:

• A) Acquisition costs for new customers are huge.
• B) New customers spend more money than long-time customers.
• C) Order processing costs are lower for new customers.
• D) All of these.

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Definitions:

Interrole Conflict

A type of role conflict that occurs when the expectations of two or more roles that an individual occupies clash.

Person-Role Conflict

A situation where an individual experiences a discrepancy between their job requirements and their personal values, beliefs, or capabilities.

Role Conflict Handling

Strategies and techniques used to address and resolve discrepancies between expectations and reality in job roles.

Assertiveness

The quality of being self-assured and confident without being aggressive, enabling one to express their rights and needs openly.