Which Statement(s) Is (Are) Correct When Contrasting the Ability of Small

question 14

Multiple Choice

Which statement(s) is (are) correct when contrasting the ability of small and large businesses to handle customer complaints?

• A) Small businesses can potentially solve customer problems faster because a small firm is able to deal with problems as they arise.
• B) Large businesses typically have a more direct interaction with customers
• C) Large businesses have more customer service representatives which will result in better customer service.
• D) Small businesses can take longer to handle customer issues because of fear of loosing money.

Discuss the importance of relationship development with constituencies and negotiation parties.

Understand how concerns about reputations influence negotiator behavior.

Evaluate factors affecting the effectiveness of communication through audiences.

Understand the key factors that build trust in relationships and negotiations.

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Definitions:

Ethics in Decision Making

Refers to considering moral principles and values when choosing among different courses of action.

Principles and Rules

Principles and rules refer to the foundational guidelines or norms that govern behavior and practices within various contexts, including personal, social, and professional environments.

Temporal Immediacy

The degree of closeness or immediacy in time, often relating to the urgency or priority of tasks.

Hedonist Principle

The idea that the pursuit of pleasure and avoidance of pain are the primary or most important motivators of human behavior.