Bob Tells Jan That He Is Feeling Fine, but Jan

question 19

Multiple Choice

Bob tells Jan that he is feeling fine, but Jan doesn't believe him. What should she focus on to have the best chance to identify any emotions Bob might be hiding?

• A) his facial expressions
• B) his vocal intonations
• C) his words
• D) his body posture

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Definitions:

Servant Leadership Measure

A tool or method used to assess the extent to which leaders prioritize the needs of their team or organization over their own.

Communicate

The process of sharing or exchanging information, thoughts, or messages through verbal, written, or non-verbal means.

Listening

The active process of receiving, understanding, and responding to spoken or nonverbal messages, which is essential for effective communication.

Organizational Citizenship

Organizational citizenship denotes the voluntary, extra-role behaviors employees perform, which contribute positively to the overall culture and functioning of the organization.