A Friend Asks You to Make a Phone Call for Them

question 355

Multiple Choice

A friend asks you to make a phone call for them and tells you the phone number to call. As you walk to the telephone booth, you silently repeat the number to yourself to remember it. This example best demonstrates the process of

• A)maintenance rehearsal
• B)sensory memory
• C)automatic processing
• D)elaborative rehearsal

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Definitions:

Proactive

Pertains to taking initiative by acting in anticipation of future problems, needs, or changes rather than reacting to them.

Innovation

The process of introducing new ideas, devices, or methods to enhance processes, goods, or services.

Status Quo Managers

Leaders who prefer maintaining existing conditions or the current state of affairs within an organization, often resistant to change.

High Involvement Management

A management approach that emphasizes employee participation in decision-making and the day-to-day operations of the organization.