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Viewing an out-group member as being an "exceptional case" or assuming that an out-group member succeeded on a task because of extreme effort were mentioned as two ways that ______________ can be maintained in the face of contradictory evidence.
Services
Intangible economic activities that satisfy consumer needs, such as healthcare, education, and financial services.
Loyalty
A strong feeling of support or allegiance to a person, group, or organization.
Profits
The financial gain obtained when the revenue from business activities exceeds the expenses, costs, and taxes involved in sustaining the activity.
Focus
The concentration of attention or energy on a specific object, task, or goal to ensure it is effectively achieved or completed.
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