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Ben is afraid to ride elevators,but he just got a job on the 30th floor of a skyscraper.He has only a few days to get rid of his fear,so his therapist says he must face the fear directly.Ben and his therapist get on an elevator and ride it up and down until Ben realizes that he is safe.This is called
Mixed Messages
Communications or signals that contain conflicting or contradictory information, often leading to confusion or misunderstanding.
Active Listening
The process of taking action to help someone say exactly what he or she really means or wants to communicate.
Paraphrasing
The act of rewording or restating text or speech using different words, often to achieve clearer understanding.
Responding to Feelings
The capacity to recognize, understand, and appropriately react to the emotions of others.
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