Galatea Attends a High School That Encourages and Emphasizes Creativity

question 32

Multiple Choice

Galatea attends a high school that encourages and emphasizes creativity and the arts.In her junior year,her mother's employer transfers her to another state,so Galatea and her father must also move.Because there isn't a special arts school in the new town,Galatea is enrolled in the public high school.On her first day,she dresses as she always has,in an eclectic,funky style that is uniquely hers.The other students,who appear to Galatea to be dressed in boringly similar styles,stare and laugh at her appearance,and by the end of the day Galatea is uncomfortable.If she conforms to be accepted by her new schoolmates,Galatea will have succumbed to

• A) deindividuation.
• B) normative social influence.
• C) the fundamental attribution error.
• D) a self-serving bias.

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Definitions:

External Failure Cost

Costs incurred when a defective product or service is discovered after delivery to the customer, including returns, repairs, and lost sales.

Prevention Costs

Costs incurred to prevent defective units before they are produced. For example, reengineering products or production processes.

Appraisal Costs

Costs associated with the evaluation and inspection of products or services to ensure they meet quality standards.

Internal Failure Costs

Costs incurred when a defect is discovered before being received by a customer.