Counter-Attitudinal Behaviours Change Attitudes Because They Generate an Uncomfortable State

question 55

Multiple Choice

Counter-attitudinal behaviours change attitudes because they generate an uncomfortable state of tension according to the theory of _______________, whereas the ________________ argues that the same changes are the product of logically inferring attitudes based on the observation of behaviour.

• A)cognitive dissonance; self-perception theory
• B)cognitive dissonance; theory of planned behaviour
• C)self-perception; cognitive dissonance theory
• D)realistic conflict; cognitive dissonance theory

Assess the impact of variations in arrival and service rates on system performance.

Calculate average waiting times in the queue and total time spent in the system.

Understand the concepts of system simulation and its application to process optimization.

Evaluate the effects of changing system parameters on the efficiency and effectiveness of the queuing process.

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Definitions:

Financial Plan

A projection of a company’s financial statements into the future based on a series of assumptions about what the business and the environment will do. Part of a business plan.

Strategic Plan

A long-term business plan addressing broad issues of what a company’s management wants it to become and how it is to do business.

Business Plans

Detailed documents that outline the goals of a business, the strategy for achieving those goals, and the expected financial performance.

Operational Planning

The process of planning strategic goals and objectives to tactical goals and objectives. It describes milestones, conditions for success, and explains how, or what portion of, a strategic plan will be put into operation during a given operational period.