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Sotsona,who is nearly 3 years old,keeps grabbing the toys that other children are playing with.Her failure to recognize that they are very upset when she does this best illustrates that she has not developed
Continuous Improvement
A persistent attempt to better products, services, or processes by making both minor and major improvements.
TQM
Total Quality Management; a comprehensive approach focused on continuous improvement in all aspects of an organization through quality control, customer focus, and employee involvement.
Zero Defects
A quality management philosophy that aims for the minimization and elimination of defects in manufacturing processes and products.
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