A Store Owner Charges Black Customers More Than Hispanic Customers

question 445

Multiple Choice

A store owner charges Black customers more than Hispanic customers for the very same merchandise.The owner is most clearly engaging in

• A)social scripts.
• B)stereotyping.
• C)scapegoating.
• D)discrimination.

Recognize the importance of increasing customer lifetime value and share of customer through CRM efforts.

Understand the role of various communication methods in enhancing customer service and CRM.

Identify customer service objectives and strategies to improve customer satisfaction and loyalty.

Understand the importance of employee empowerment in improving customer service.

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Definitions:

Diode Trio

A group of three diodes used in alternators for converting AC to DC, often found in the charging system of vehicles.

Rectifies Current

The process of converting alternating current (AC) to direct current (DC), typically performed by a rectifier.

Field Coil

An electromagnet component used in electric motors and generators, responsible for creating a magnetic field when electrical current flows through it.

Full-Fielding Alternator

A method of maximizing an alternator's output by directly applying full battery voltage to its field coil.