Connie Reluctantly Took a Part-Time Job as a Waitress,which She

question 72

Multiple Choice

Connie reluctantly took a part-time job as a waitress,which she was certain she would hate.After giving her a uniform,her boss explained that,no matter what,she needed to be courteous to the customers.When she put on her uniform,she began smiling at and talking politely to the customers (just like her fellow employees) .Based on the findings of Zimbardo's prison study,Connie's change in attitude about her job illustrates the impact of

• A) role playing on attitudes.
• B) peripheral route persuasion.
• C) attributions.
• D) cognitive dissonance.

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Definitions:

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A dominant company in the personal care industry, known for producing and marketing a wide range of personal hygiene and beauty products.

Decoding

The process by which a receiver interprets and understands a message sent by a communicator.

Communication Process

The sequence of steps by which information is exchanged between senders and receivers, encompassing the transmission of messages and feedback.

Channels of Communication

The mediums through which information is transmitted from a sender to a receiver, such as emails, phone calls, and social media.