Professor West Approaches Questions About Human Behaviour from a Perspective

question 123

Multiple Choice

Professor West approaches questions about human behaviour from a perspective that emphasizes unconscious dynamics within the individual, such as inner forces or conflicts. It is most likely that she accepts which of the following psychological approaches?

• A) sociocultural
• B) learning
• C) cognitive
• D) psychodynamic

---

Definitions:

Quality by Inspection

A method of ensuring product or service quality by examining the finished product for defects or deviations from standards.

Service Operations

The activities involved in delivering services to customers, focusing on quality, efficiency, and the overall service experience.

Feedforward Control

Feedforward control is a proactive management process that aims to anticipate and prevent potential problems before they occur by setting up policies and procedures.

Benchmarking

The act of evaluating company processes and performance indicators against the highest industry standards or successful practices from different organizations.