Synthesizing What You Have Learned in This Chapter and Others

question 9

Essay

Synthesizing what you have learned in this chapter and others in this text, discuss the role of ethics in conflict management. Describe verbal/nonverbal behaviors, listening behaviors, and other communication behaviors you would label as unethical and explain why these behaviors are unethical and not merely ineffective.
Answer Key

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Definitions:

Measures Central Tendency

Statistics that describe the center of a data distribution, including mean, median, and mode.

Mean

The average value of a series of numbers, found by taking the sum of the numbers and dividing this sum by the quantity of numbers in the series.

Median

In a sequence of numbers sorted from lowest to highest, the median represents the number that lies at the midpoint.

Mode

The commonly encountered value within a series of data.