You Find Yourself in a Bind

question 11

Multiple Choice

You find yourself in a bind. You went to your sociology class to turn in your paper, but you still need to do a final review for the Spanish test in your next class. Ultimately, you end up making eye contact and nodding your head while your sociology professor lectures, but instead of listening you're reviewing Spanish vocabulary words in your head. We would characterize your listening behavior as

• A) monopolistic listening.
• B) selective listening.
• C) pseudolistening.
• D) insensitive listening.

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Definitions:

Delivery Salespeople

Sales representatives whose chief role is product delivery; sometimes called route salespeople.

Order-Taking

The process of receiving and processing customer orders, typically performed by sales personnel or through automated systems.

Customer Base

The group of consumers who repeatedly purchase the goods or services of a business, forming its main source of revenue.

Channel Sales Representatives

New-business sales representatives who focus on securing new distribution channel outlets.