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Which of the Following Is Mismatched

question 184

Multiple Choice

Which of the following is mismatched?


Definitions:

Service Quality

A measure of how well the service level delivered matches customer expectations, often evaluated in terms of reliability, responsiveness, assurance, empathy, and tangibles.

Direct Leadership

A leadership approach where the leader interacts with followers directly, providing clear instructions, guidance, and feedback.

Human Capital

The skills, knowledge, experiences, and abilities possessed by individuals, regarded as assets to an organization or country.

Social Capital

The networks, relationships, and connections among people that can be economically valuable and facilitate cooperation and coordination.

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