Empowering Employees to Better Serve Customers Requires ________ Front-Line Employees

question 261

Multiple Choice

Empowering employees to better serve customers requires ________ front-line employees.

• A)fewer
• B)less training for
• C)more support of
• D)uniforms for

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Definitions:

Horizontal Structures

An organizational structure that emphasizes teamwork and collaboration among departments, reducing hierarchies.

Span of Control

The number of direct reports that a supervisor or manager can effectively manage.

Optimum Span

The ideal range or limit within which a specific condition or variable yields the best performance or outcome.

Management Overhead

Represents the costs associated with administrative and management functions that are not directly related to production or service delivery.