Which of the Following Is the Best Performance Standard

question 60

Multiple Choice

Which of the following is the best performance standard?

• A)Bring about a significant improvement in the morale of all workers.
• B)Decrease the number of products rejected due to manufacturing defects by 10% in the next 6 months.
• C)Completely eliminate all customer complaints within the next month.
• D)Make secretaries more efficient.

---

Definitions:

Nonpersonal Selling

Marketing activities that do not involve face-to-face interactions, including advertising, social media marketing, and email marketing.

Perceived Quality

The customer's perception of the overall quality or superiority of a product or service compared to alternatives.

Pricing

The process of determining the value that will be charged for goods or services, affecting demand, sales, and profitability.

Turntable

A device for playing vinyl records, consisting of a rotating plate that holds the record and a needle that reads the grooves to produce sound.