At XYZ Industries,new Workers Are Immediately Assigned to Jobs

question 248

Multiple Choice

At XYZ Industries,new workers are immediately assigned to jobs.They learn by doing the actual work and by watching longer-term employees.XYZ uses a policy of:

• A)vertical assimilation.
• B)on-the-job training.
• C)operational apprenticeships.
• D)vestibule training.

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Definitions:

Customer Relationship Management

A strategy in business that focuses on developing and maintaining lasting relationships with customers to enhance loyalty and retention.

Types of Customers

Refers to the different categories or segments of customers each with their own specific needs, behaviors, and characteristics.

Net Promoter Score

A metric used to gauge the loyalty of a firm's customer relationships, based on how likely customers are to recommend the company to a friend or colleague.

Customer Satisfaction

The measure of how well a company's products or services meet or surpass the expectations of its customers.