Which of the Following Problems Would Indicate That Managers Had

question 24

Multiple Choice

Which of the following problems would indicate that managers had not applied the basic concepts of expectancy theory?

• A)Workers are frustrated because they have no say in their organization's goals and objectives.
• B)Some of the organization's workers reduce their effort because they feel that they are being treated unfairly compared to other workers.
• C)Workers are unwilling to work toward achieving an important goal because they believe the reward they will receive is not sufficient to justify the effort.
• D)Workers are confused and frustrated because managers do not provide them with adequate feedback about their job performance.

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Definitions:

Segmented Treatment

An approach to treatment that divides the overall process into distinct parts or phases, each targeting a specific issue or aspect of a condition.

Service Improvements

Efforts made to enhance the quality, efficiency, and effectiveness of services offered by businesses or organizations to better meet customer needs.

Bolstering Self-Esteem

The process of enhancing one's own sense of self-worth or value through internal or external means.

Highest-Quality Service

The most superior level of service delivery that exceeds customer expectations.